Online Payment Policy

Nagar Palika Parishad Jais provides online payment facilities to citizens for payment of municipal taxes, fees, charges and other applicable municipal dues through its official website.

This Online Payment Policy describes the terms and conditions applicable to payments made through the online payment facility provided by Nagar Palika Parishad Jais.

Depending upon the services enabled by the Nagar Palika, citizens may make online payments for the following:

• Property Tax / House Tax
• Water Tax / Water Charges
• Trade and Business Licence Fees
• Building Permission Related Fees
• Municipal Service Charges
• Other applicable municipal fees and charges

Citizens may make payments using the payment methods supported by the authorized Payment Gateway.

Citizens should carefully verify the service details, property/account number and payable amount before proceeding with the payment.

After successful completion of the transaction, the Payment Gateway will communicate the transaction status to the municipal online system.

Citizens should retain the Transaction ID / Reference Number and payment receipt for future reference.

If the amount is debited from the citizen's bank account but the payment status is not updated on the website, the citizen should not immediately make another payment.

The transaction should first be verified using the Transaction ID / Reference Number and the status provided by the Payment Gateway or concerned bank.

Refunds, wherever applicable, shall be processed in accordance with the applicable rules of Nagar Palika Parishad Jais and the terms of the concerned Payment Gateway / Bank.

Where a refund is approved, the amount may be credited back to the original payment source used for the transaction.

Any applicable payment gateway, bank or convenience charges may be displayed to the citizen before completion of the transaction.

Such charges shall be governed by the terms and conditions of the concerned payment service provider.

Nagar Palika Parishad Jais takes reasonable technical and administrative measures to protect online payment transactions.

After successful payment, an online payment receipt may be made available on the website.

Citizens are advised to download or print the receipt and retain it safely for their records.

Citizens are responsible for verifying the property number, assessment number, account number, mobile number and other information before making payment.

Nagar Palika Parishad Jais shall not be responsible for errors resulting from incorrect information entered by the citizen.

Online payments may be processed through an authorized Bank, Payment Gateway or Payment Service Provider.

Such third-party service providers may have their own terms of service, privacy policies and transaction processing rules.

Information submitted during an online payment may be used for payment processing, receipt generation, reconciliation, accounting, municipal service delivery, grievance handling and other lawful administrative purposes.

Citizens should never share sensitive payment credentials such as UPI PIN, ATM PIN, CVV, OTP or banking passwords with any person claiming to represent the Nagar Palika.

For payment-related issues, citizens may contact Nagar Palika Parishad Jais through the official contact details published on the website.

While raising a complaint, citizens should provide:

• Transaction ID / Reference Number
• Payment Date
• Payment Amount
• Property / Account Number
• Registered Mobile Number

Nagar Palika Parishad Jais reserves the right to modify or update this Online Payment Policy from time to time in accordance with applicable rules, regulations and administrative requirements.

Any updated version of this policy will be published on the official website.